Absolutely! We only hire proven professional cleaners. If we’re not comfortable with them in our own homes, we will not work with them. We take the following steps in order to ensure that we hire only the most qualified cleaners:
All of our team members are interviewed by us and pass a criminal record check. Although it can be costly and time-consuming, we believe that our rigorous vetting process is the most important aspect of providing the highest-quality cleaners to our customers. We believe our team is our greatest asset, and therefore have a very high standard for our cleaners. We wouldn’t settle for anything less, and neither should you!
We have three levels of security in place. First off our booking page is protected by extended validation SSL. Secondly, our booking form has its own layer of 256-bit security. Third, credit card transactions are processed by Stripe and are layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured we take security very very seriously. Your billing information is encrypted from start to finish. Please be sure to always check for the padlock icon in the website address bar to ensure that your information is safe, no matter where you are on the web.
Yes, they do. We run a detailed nationwide background check on all applicants as the last step in our pre-screening process.
In addition, we also run the following checks:
All of our cleaners are interviewed and pass a nationwide detailed background search. Only about 10% of the people that apply end up working on the Maidwonder team.
If something goes wrong we’re here to make it right. In the rare case that anything should go wrong during your service, please don’t hesitate to contact us right away at +1 (404)-224-9541 and we will correct the issue as soon as we possibly can. That’s our promise to you!
Our 100% Satisfaction Guarantee is the gold standard that our company lives by. If you are not completely satisfied with your service, our cleaners will come back out and clean anything they missed, free of charge. This isn’t something that usually happens, so when it does, our cleaners will be grateful for the opportunity to make things right.
To account for travel and variations in cleaning times between appointments, we extend a 2-hour arrival window to our cleaners. If they will be later than the arrival window, we will contact you as soon as possible to make arrangements in the event that your service time needs to be adjusted or rescheduled to another day. This is a very rare occurrence, but we want to make sure we have solutions in place, should the need arise.
That’s entirely up to you! You can be home for your service, or you can provide keys/access codes for our cleaners, whatever works best for your schedule. For our recurring clients, they provide a lock box at the home with a key so that tour cleaners simply use that key to enter the home, then place it back in the lock box for the next service. We recommend the lockbox, as you can easily change the access code for any reason.
You can do as much or as little preparation for your service. However, our cleaners reserve the right to reassess the scope of the job if they feel that there is more work than what was agreed upon in the original order. This usually isn’t an issue, but if anything changes with your booking, please let us know within 48 hours of the scheduled service. We want to make sure that our cleaners are properly prepared, adequately compensated for their effort, and that you are completely happy with your cleaning!
On the day before your service, a hold will be placed on the card you used during the booking process to make your appointment. This is only to ensure that billing will go smoothly the following day, you are not charged at this time. Once your service is complete, we will charge the card on file and send you a receipt, completing the process! Our cleaners cannot be paid until your payment has been received, so we strive to make this process as seamless as possible.
Absolutely, tips are not required but are always appreciated. It will make your cleaners’ day!
You can tip in cash directly, or let us know how much you would like to tip and we can add it to the total that is charged after your service has been completed.
Late Reschedule/Cancellation/Lock-Out Fees: Please understand that unlike other industries such as retail, hairdressers, etc. we in the cleaning industry do not have the luxury of walk-in customers to supplement our schedules when a client cancels without enough notice. When we schedule your service appointment, we reserve that time for you. Our professional cleaners depend on your service being scheduled for them to make their living. Cancellations cost them dearly. You are vital in helping us to retain our excellent domestic cleaners.
Please carefully read the policies below, as we must adhere strictly to them to prevent lost revenue for our domestic professionals.
For Rescheduling/Canceling A Service: Please email us at [email protected] or call/text us at +1 (404)-224-9541 at least 48 hours before your scheduled service during business hours (8:00 a.m. – 5:00 p.m. excluding weekends). If a service appointment is rescheduled/canceled less than 48 hours in advance, a cancellation fee of $75 will be charged to the card on file. If you are a Weekly client and would like to skip the week of your scheduled service, your next scheduled cleaning will be at the Bi-Weekly rate. After that, your recurring services will go back to your original rate (depending on how many weeks you skip).
Same-Day Cancellation Or Lock-Out Fee: If you cancel the day of service or if our cleaner is unable to enter the property, there will be a cancellation fee of $125 or the price of the service, whichever is less.
Delay in Access: If you insist on a specific time, please be advised that if our scheduling does have any down/wait time that we will try our best to work with you to meet your needs. We may need to charge you an additional fee to cover the time that our cleaners are asked to wait before accessing your home or place of business.
All cancellation fees go directly to our cleaners to partially compensate them for their lost revenue.
No! You are never locked into a long-term contract. If you choose our recurring services, then later decide to cancel, simply notify us per our cancellation/rescheduling policy and we will be happy to modify your service schedule.
We stand by our 100% Satisfaction Guarantee, and your cleaning professionals take pride in providing the best service they absolutely can. In the event that you are unhappy with your service, we ask that you please contact us within 24 hours of your service and allow your cleaning professionals to return and correct any issues. They will greatly appreciate the opportunity to prove their value, and to be compensated fairly for the work performed.
You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.
Absolutely. Simply enter your coupon (gift card) code into the booking form as you are creating your booking. Your final price will automatically change to reflect your coupon balance. At any time you can log into your account and see the balance on any giftcards you have.
While our cleaners do their absolute best during every service, unfortunately sometimes accidents occur. Thankfully, we have found situations like this to be very rare. To limit the possibility of such an accident, we suggest talking to our cleaners about any items of importance, and further, you might ask them to leave certain items untouched altogether. Having said that, we are fully insured to cover any accidents that may occur.
Terms
By accessing this website, you are agreeing to be bound by this website’s Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.
Use License
Permission is granted to temporarily download one copy of the materials (information or software) on Maid Wonder’s website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license, you may not:
This license shall automatically terminate if you violate any of these restrictions and may be terminated by Maid Wonder at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
Disclaimer
The materials on Maid Wonder’s website are provided “as is”. Maid Wonder makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Maid Wonder does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet website or otherwise relating to such materials or on any sites linked to this site.
Limitations
In no event shall Maid Wonder or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Maid Wonder’s Internet site, even if Maid Wonder or a Maid Wonder authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
Revisions and Errata
The materials appearing on Maid Wonder’s website could include technical, typographical, or photographic errors. Maid Wonder does not warrant that any of the materials on its website are accurate, complete, or current. Maid Wonder may make changes to the materials contained on its website at any time without notice. Maid Wonder does not, however, make any commitment to update the materials.
Links
Maid Wonder has not reviewed all of the sites linked to its Internet website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Maid Wonder of the site. Use of any such linked website is at the user’s own risk.
Site Terms of Use Modifications
Maid Wonder may revise these terms of use for its website at any time without notice. By using this website you are agreeing to be bound by the then-current version of these Terms and Conditions of Use.
Governing Law
Any claim relating to Maid Wonder’s website shall be governed by the laws of the State of Georgia without regard to its conflict of law provisions.
General Terms and Conditions applicable to any Users of https://www.maidwonder.com.
Your privacy is very important to us. Accordingly, we have developed this Privacy Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.
While our cleaners do their absolute best to provide exceptional service, below we have listed items that, through years of experience, our cleaners have suggested we not offer/guarantee. Liability, safety, and the highest quality are considered at all times. If you are unsure about your cleaning or an item below, please call us to discuss, we want to make sure both you and our staff are happy!
Absolutely! Contact us and we will work out all the details!
For one, two and three bedroom homes, we send a single cleaner. For four bedrooms or more, we’ll send a team of two. In a hurry? Let us know and we’ll see what we can do!
Our customer service team is available to serve you 9:00 AM – 5:00 PM EST, Monday – Friday and 10:00 AM – 3:00 PM EST on Saturday . You can book your services 24 hours a day on our booking page here.
You can visit our website https://www.maidwonder.com, and log in to your account by clicking your name in the top right-hand corner.
You can submit a password change request on the customer login page at www.maidwonder.convertlabs.io
Log into your account and update your address in your upcoming booking. Alternatively, you can give us a call and we will update your address for you.
Log into your account at www.maidwonder.convertlabs.io and update your card on file. Your new card will automatically be noted as your default card.
Simply go to our booking form and schedule your appointment online. Alternatively, you can give us a call if there are any issues at all.
Trust. As a locally owned and operated neighborhood company, we employ proven and professional cleaners, leaving you to simply choose your service and cleaning frequency. Our philosophy is, we won’t send anyone to your home unless we are comfortable having them in our own homes. Can you find a cleaner on your own without our help? Absolutely, you can, but we spend a great deal of effort and financial resources on interviews, background checks, work history, etc. to ensure we are providing the highest-quality teams to our clients, and we feel that you will agree that our cleaners are thorough, friendly, and dedicated to performing to the best of their ability each and every service.
Can I supply my own equipment that I prefer the cleaners to use? Yes! One of the things that our clients enjoy about using our services is the open communication and teamwork they experience with our professional cleaners. Do you have precious materials in your home, like stainless steel or marble? Are there chemicals that you may be allergic to? Just contact us before your service, or tell our professional cleaner when they arrive and they will be eager to accommodate.
Safety & Security. Security is a major factor in hiring the perfect house cleaner for your home and your family. Maid Wonder does a national and local criminal background check before we hire our cleaners. To provide additional security, we also recommend that you purchase a lock box for your home so that no one else can enter.
We serve Atlanta, Georgia, and surrounding areas, including, but not limited to: Alpharetta, Marietta, Sandy Springs, Johns Creek, Suwanee, Roswell, Smyrna, Acworth, and Kennesaw.
Because we offer flat-rate pricing based on your cleaning preferences, you will never be caught off guard by the price at the end of a cleaning. We price based on the number of bedrooms and bathrooms in the home. Simply fill out our Booking form to instantly see your price on the website, choose a date for your service, and we take care of the rest!
When you book a service an account is automatically created for you. Simply set up your account, choose your password, and you’re ready to go. You can and log into your account at this link https://www.maidwonder.com
Gift cards can be purchased here and are delivered instantaneously via email.
You bet! Our cleaners are ready to provide the perfect service for your home. You can find an explanation of our extras on our Services page, you will then be able to choose any of those extras on the Booking page. If there are any special instructions, please let us know in the area provided, or you can simply respond to your confirmation email or log into your account and add any comments you would like to be applied to your service.
If you have any questions, please don’t hesitate to call us at +1 (404)-224-9541.
Yes, our cleaners will be well-equipped (unless there is a specific request for a certain service) and ready to provide the best cleaning your home has ever seen! With years of experience, all of our teams provide a level of service that we are proud of and stand by our 100% Satisfaction Guarantee.
Our Standard Cleaning is perfect for recurring services on a home that has been professionally cleaned within the last month and is in average condition for a well-maintained home.
First-time clients who haven’t had their homes cleaned professionally within the last month will need to add the First Time Clean option in the Extras section in order to give our crew members the time they need to achieve the high-quality results we’re known for. Once that’s complete, our Standard Clean is the perfect choice for weekly/biweekly/monthly services moving forward! Otherwise, we cannot guarantee the level of service.
Living Areas & Bedrooms
Bathrooms
Kitchen
First-time clients who haven’t had their homes cleaned professionally within the last month will need to add the First Time Clean option in the Extras section in order to give our crew members the time they need to achieve the high-quality results we’re known for. Once that’s complete, our Standard Clean is the perfect choice for weekly/biweekly/monthly services moving forward!
Living Areas & Bedrooms
Bathrooms
Kitchen
Sometimes a garage, a closet, or an entire room can get a little out of control and leave you feeling overwhelmed and unsure of where to even start. For this type of service, we provide a solution for any requests you may have, including extras that usually would be considered add-ons. It is important that you accurately estimate the time required when booking this service so that your cleaning professionals have the time they need to perform the requested services and help you get things back in order. We have a three-hour minimum and can stay as long as it takes to put things right. Give us a call or drop us an email and we can discuss your needs!
Deep/First-Time/Move-In/Out Cleaning
First Time Clean option gives our crew members the time they need to achieve the high-quality results we’re known for. Once that’s complete, our Standard Clean is the perfect choice for weekly/biweekly/monthly services moving forward!
Refrigerator Cleaning
Wipe down & disinfect. Will include removing contents of the refrigerator and restacking them after cleaning. Please provide any specific instructions for items in the fridge if required.
Oven Cleaning
Clean & De-Grease inside of the oven.
I Have Pets
Please restrain pets, and provide instructions on the nature of pets and how to handle them.
Inside Cabinets – Already Emptied
Clean interior cabinets and drawers. Please empty cabinets and drawers prior to service.
Garage Sweep
Sweep the garage for dust and clean trash. Please put up tools and equipment prior to cleaning, and provide any specific instructions on tools deemed dangerous.
Wall Wiping/Ceiling Wiping/Removing Scuff Marks
Hourly Organization/ Laundry- Wash, dry and fold
Organizing, closets, cabinets and drawers, clothes and linens, de-cluttering, and light unpacking. $45/hr/cleaner, so if you choose 2 hour and we send 1 cleaner, that will give them 2 hours of Organizing time. Please let your cleaners know what you need help organizing within the allotted time.
AirBnb Cleaning
We provide recurring service for AirBnb cleaning for you awesome hosts for $70/Hr.
First-Time/Deep Cleaning:
Standard Cleaning:
If you have specific areas that you would like your cleaner to concentrate on during your First-Time/Deep Clean service, just let us know and we’ll make sure to add those areas to the service order.