What if I need to reschedule/cancel a booking?

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Late Reschedule/Cancellation/Lock-Out Fees: Please understand that unlike other industries such as retail, hairdressers, etc. we in the cleaning industry do not have the luxury of walk-in customers to supplement our schedules when a client cancels without enough notice. When we schedule your service appointment, we reserve that time for you. Our professional cleaners depend on your service being scheduled for them to make their living. Cancellations cost them dearly. You are vital in helping us to retain our excellent domestic cleaners.

 

Please carefully read the policies below, as we must adhere strictly to them to prevent lost revenue for our domestic professionals.

 

For Rescheduling/Canceling A Service: Please email us at [email protected] or call/text us at +1 (404)-224-9541 at least 48 hours before your scheduled service during business hours (8:00 a.m. – 5:00 p.m. excluding weekends). If a service appointment is rescheduled/canceled less than 48 hours in advance, a cancellation fee of $75 will be charged to the card on file. If you are a Weekly client and would like to skip the week of your scheduled service, your next scheduled cleaning will be at the Bi-Weekly rate. After that, your recurring services will go back to your original rate (depending on how many weeks you skip).

 

Same-Day Cancellation Or Lock-Out Fee: If you cancel the day of service or if our cleaner is unable to enter the property, there will be a cancellation fee of $125 or the price of the service, whichever is less.

 

Delay in Access: If you insist on a specific time, please be advised that if our scheduling does have any down/wait time that we will try our best to work with you to meet your needs. We may need to charge you an additional fee to cover the time that our cleaners are asked to wait before accessing your home or place of business.

 

All cancellation fees go directly to our cleaners to partially compensate them for their lost revenue.

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