FAQ

What time will my cleaners arrive?

To account for travel and variations in cleaning times between appointments, we extend a 2-hour arrival window to our cleaners. […]

- May 29, 2023 by Chintan Sandesara

How will our cleaners access your home?

That’s entirely up to you! You can be home for your service, or you can provide keys/access codes for our […]

- May 29, 2023 by Chintan Sandesara

What should I do to prepare for my cleaning?

You can do as much or as little preparation for your service. However, our cleaners reserve the right to reassess […]

- May 29, 2023 by Chintan Sandesara

How do I pay for my service?

On the day before your service, a hold will be placed on the card you used during the booking process […]

- May 29, 2023 by Chintan Sandesara

Can I leave a tip?

Absolutely, tips are not required but are always appreciated. It will make your cleaners’ day! You can tip in […]

- May 29, 2023 by Chintan Sandesara

What if I need to reschedule/cancel a booking?

Late Reschedule/Cancellation/Lock-Out Fees: Please understand that unlike other industries such as retail, hairdressers, etc. we in the cleaning industry do […]

- May 29, 2023 by Chintan Sandesara

Am I locked into a contract upon booking?

No! You are never locked into a long-term contract. If you choose our recurring services, then later decide to cancel, […]

- May 29, 2023 by Chintan Sandesara

What is your refund policy?

We stand by our 100% Satisfaction Guarantee, and your cleaning professionals take pride in providing the best service they absolutely can. […]

- May 29, 2023 by Chintan Sandesara

Services We Do Not Provide

While our cleaners do their absolute best to provide exceptional service, below we have listed items that, through years of […]

- May 29, 2023 by Chintan Sandesara

Can you clean if I am not home?

Absolutely! Contact us and we will work out all the details!

- May 29, 2023 by Chintan Sandesara

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